01 · DELIVERY
Reports remain recoverable
After successful payment confirmation, Home Pulse creates a report entitlement for your account and stores a report snapshot. You can return to the Reports section and download it again. Closing the browser or an interrupted first download does not remove your access.
02 · NO SUCCESSFUL PAYMENT
Cancelled and failed checkouts
If checkout is cancelled or payment fails, no paid report entitlement is issued. A pending order does not count as a completed purchase.
03 · TECHNICAL FAILURE
We fix access or refund
If payment succeeds but Home Pulse cannot make the purchased report available within a reasonable period, contact support@homepulse.ae with your account email and order identifier. We will restore access, regenerate the report or arrange a refund where delivery cannot be completed.
04 · DUPLICATE OR INCORRECT CHARGE
Investigated promptly
Report a duplicate or incorrect charge as soon as possible. Confirmed duplicate charges will be refunded to the original payment method. Provider and bank processing times may apply after a refund is issued.
05 · DIGITAL REPORTS
Requests after access
Because a report is a digital product prepared for the property information submitted, a change of mind after the report has been made available does not automatically create a refund right. We will still review requests fairly, especially where the report is materially incomplete, corrupted or inconsistent with the purchased description. Mandatory consumer rights always remain unaffected.